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The HR function continues to enjoy a poor reputation for a host of reasons too long to be listed in this article. Some of this is deserved and some is just a bum rap. How and what can HR do to improve the perception of a cynical workforce and stake its claim to be a credible player?
I will use two quotes to help out. First, from Dr Phil: “You teach people how to treat you.” The reason people expect HR to do all the ‘touchy-feely’ stuff is because that is what HR does.
Second, from the eminent HR authority Dave Ulrich: “The language of business is finance. HR must learn to speak finance in order to be taken seriously and make an impact.” The negative spiral of this situation is clear: business people do not want to go into HR and HR attracts people who are not good with numbers!